FAQ

There are tons of options for electrified vehicles on the market, and it can be hard to know which is which. In short, an electric car is 100% battery operated and has to be charged using external electric charging points. On the other hand, a plug-in hybrid vehicle has a combustion engine that works in tandem with an electric motor. This battery is also charged through an external source, as well as internal methods like regenerative braking to stay topped up. A mild hybrid electric vehicle doesn’t need charging externally at all, and the electric motor simply gives the petrol or diesel engine a boost.

Electric vehicle batteries may lose some performance over time, but they are built to be more hard-working than batteries found on household electrical items, delivering strong EV battery life.

For details on battery warranty coverage for your Jeep® in Palestine, please contact our team. If a replacement is required, the EV battery replacement cost or electric car battery cost can vary depending on the model and battery size.

No, it’s maintenance-free. You don’t have to add fuel, oil or water to keep it running, just charge it when you need to.

The electronics work for you to make sure that the cells are kept at the optimum temperature in extreme weather or while rapid charging. This also helps you charge at the fastest possible rate and maintain the health of your battery.

This is a popular question. All-electric vehicles are just as hardy as traditionally powered ones, so it’s totally safe to use it in the same conditions you would any other car. Electric vehicles have been tested in heavy rain, standing water, lightning storms – you name it. They’re ready for anything, just like you are.

Yes, electric cars need servicing. However, electric vehicles do not cost more to service, and are cheaper to service in the long run. In addition, electric car maintenance is typically simpler and more efficient.

Whatever model you go for, your All-electric vehicle has simpler technology and fewer moving parts than one with a petrol or diesel engine. That means no exhausts, no fuel delivery systems, no oil filters, and no gears or clutches to replace or maintain. As a result, fewer components require attention, helping to reduce the overall EV maintenance cost.

Trust us, you’re not the first to experience ‘range anxiety’. Lots of first time electric car owners worry their car might simply stop mid-drive, but that’s very unlikely. If you’re driving a hybrid, the vehicle will simply switch to petrol power once the battery has run out. However, in an all-electric vehicle, you’ll get the same warnings as you would if your petrol or diesel engine was getting low on fuel – and you’ve never let it just run dry, have you?

There are also tons of tools to help you plan your journeys around electric charging points, and PalEV e-Solutions (www.palev.ps) can help you find charging solutions in Palestine. And, if you do run out of charge for some reason, contact our team for help moving your vehicle to a place where you can re-charge it.

The short answer: yes, but that cost will be offset by savings on petrol/diesel. The long answer: many electric vehicles have a home wallbox installed, and this usually pushed their monthly bills up a bit. However, you won’t be paying for any other kind of fuel, so the savings almost always outweigh the costs. Plus, most electricity providers have dedicated electric vehicle tariffs, giving you a cheaper rate when you charge your electric car at home during off-peak times, like overnight. This helps keep your overall EV running cost more affordable.

You can find charging solutions in Palestine through PalEV e-Solutions (www.palev.ps).

It’ll depend on the type of charging point you use. If you charge an electric car at home using a standard 7.4kW wallbox, it’ll take around 7 hours 58 minutes to charge the Jeep Avenger to 100%.

However, if you charge up in public at a rapid charging point using a 100kw charger, the time comes right down – 24 minutes to get from 20% to 80% charge. This is an example of a fast charging electric car solution. The total EV charging time will vary depending on charger type, battery size, and starting charge level.

The cost of charging your electric vehicle will depend on where you charge it.

Charging at home is usually the most affordable option, and many energy suppliers offer specific tariffs that allow EV drivers to charge overnight at reduced rates.

On longer trips, you may need to use a public charger. Although charging in public is generally more expensive than charging at home, it’s still cheaper than the cost of petrol or diesel.

Electric vehicle batteries are expensive and contain precious metals, so it’s unlikely they’ll be disposed of as they’re too useful to waste. When an electric vehicle gets near the end of its life, the battery will probably be removed and used for energy storage in homes or businesses.

Cells which can’t be reused will be recycled to retrieve the precious metals, which then go into new batteries. This is part of Stellantis' initiatives to accelerate their circular economy strategy by keeping materials in use for as long as possible so valuable resources are not wasted and reducing environmental impact.

No, it’ll be done by a qualified engineer. You may need to complete a pre-installation survey before the engineer comes to you, but this shouldn’t take long – it simply tells the installer where the wallbox will need to be positioned.

This is part of a standard home EV charger installation. The total cost depends on your property and chosen unit. If you’re wondering can I install an EV charger myself, the answer is that installation should always be carried out by a professional to ensure safety and compliance.

No, not at all. Your electric vehicle has a standard charging cable, which plugs into your home wallbox and standard public charging points. And for rapid public charge-points, the cable is attached to the charging unit, so you don’t need a cable in your car for that.

For your home wallbox, you can choose a unit with a cable attached to it, or not. Electric vehicle drivers usually opt for cable attached as it means you don’t have to go into your car to get the cable. But if you pick a unit with no cable attached to the wallbox, the cable supplied with your vehicle is all you need.

No, electric vehicles handle immobility well so you don’t need to worry about leaving them for a while. However, before leaving the vehicle for an extended period of time, it’s a good idea to charge your battery no more than 50%.

No. Once your electric vehicle reaches 100% charge, the electric car battery will stop charging.

When you lock your electric car, neither you (or anybody else) can release the EV charging cable. This is a standard security feature.

When you drive in B-mode, the regenerative braking system returns most of the energy from braking back to your battery. This is smart because it gives you extra power to go further.

Yes, air conditioning and heating will gradually drain your power, but not by much, so you can relax.

While it is possible to plug in to a domestic socket, this method is not recommended as it may overload your home's wiring (it also requires an accessory Standard Mode 2 charging cable). The safest and most economical way to charge your electric vehicle is by plugging into a professionally installed wallbox charger, using the Single-Phase Mode 3 charging cable supplied with your electric Jeep®. A wallbox charges at 7.4kWh – three times the speed of a domestic power socket. The costs to recharge at home vary depending on the energy provider, allowing you to shop around, and invariably making it cheaper than using public charging points where rates are fixed.

Unfortunately, our electric SUV; the full-electric Jeep® Avenger is not approved for towing.

Yes, it can. The towing capacity of the New Jeep® Compass depends on the powertrain: New Compass e-Hybrid: 1,150 kg; New Compass Full Electric: 1,230 kg.

The high-voltage battery is designed to last for the lifetime of the car. The high-voltage battery is guaranteed up to 8 years or 160,000 km for all Jeep models. During the commercial warranty, the manufacturer undertakes to repair or replace the high voltage battery free of charge if it has manufacturing defects, or if the charging capacity drops below 72%. The degree of reduction in battery charging capacity varies according to external conditions (ambient temperature, etc) and usage conditions- for example driving habits and charging methods, as indicated in the use and maintenance booklet. This is a typical characteristic of lithium-ion batteries and does not represent a manufacturing defect, unless the battery charging capacity drops below 72% before the earliest of the following two events: 1) the expiry of the 8th year, 2) reaching 160,000 km driven